Frequently asked questions

ArkonSwap is a non-custodial cross-chain swap platform. When you initiate a swap:

① Get a quote — ArkonSwap fetches a live rate based on your selected pair and amount.
② Create order — A unique one-time deposit address is generated for your transaction.
③ Send funds — You send the exact amount from your own wallet to that deposit address.
④ Swap executes — ArkonSwap detects your deposit, executes the swap on-chain, and sends the output directly to your destination address.

ArkonSwap never holds, stores, or controls your funds at any point.

Most swaps complete in 2 to 10 minutes. The actual time depends on:

— Network congestion on the source chain
— Number of confirmations required (e.g. Bitcoin needs more than Arbitrum)
— Whether TWAP execution is active for large XMR orders

The quote page always shows an estimated duration before you confirm.

TWAP (Time-Weighted Average Price) is an execution strategy that splits a large order into smaller chunks executed over time. It is automatically applied to XMR orders above ~$5,000 to minimize slippage on the XMR/USDC orderbook on Hyperliquid.

For example, a $50,000 XMR buy is split into 10 chunks of $5,000 each, executed every 8 seconds. This typically reduces slippage from 2–3% down to under 0.5%.

ArkonSwap currently supports the following:

Arbitrum — USDC, USDT, ETH, WBTC
Solana — SOL, USDC
Bitcoin — BTC
Monero — XMR

All pairs are cross-chain. You can swap ETH (Arbitrum) → XMR, BTC → USDC (Solana), and many more combinations.

ArkonSwap charges a small service fee. This fee is always shown on the quote page before you confirm — there are no hidden charges. The total fee is deducted from your deposit before the swap executes, so the output amount shown at quote time already accounts for it.

Minimum: approximately $20–25 USD equivalent, depending on the asset and chain (gas costs are factored in).

Maximum: there is no hard maximum. However, very large orders involving XMR will automatically use TWAP execution to achieve better pricing.

Quotes are estimates based on live market rates at the time of the request. Crypto prices fluctuate constantly, so the actual output may vary slightly. You will always receive at least the minimum guaranteed amount shown on the quote page (accounting for slippage tolerance).

No. ArkonSwap requires zero registration. No email, no username, no password. You only need to provide a destination wallet address to receive your funds.

No user is ever asked to register or verify identity to swap. ArkonSwap itself collects no identity data and has nothing to KYC you with.

To be fully transparent about the one edge case: swaps are routed through upstream liquidity infrastructure that runs automated, pattern-based AML screening on incoming funds — not on identities. If a deposit matches known illicit-fund patterns, that layer can pause the transaction and request documents. This is not selective KYC at our discretion; ArkonSwap cannot trigger it or access anything submitted. Anyone who declines receives a full refund minus network fees.

The precise wording: no mandatory KYC, with a narrow AML edge case disclosed here and in our Terms — so you know exactly where the boundary is before sending funds.

ArkonSwap collects the bare minimum necessary to function:

— A session identifier (random UUID in your browser session) to allow order history lookup
— Your destination wallet address and swap parameters, stored with the order to display status and process refunds
— Your Telegram chat ID, only if you opt in to swap alerts (leave the field empty for zero contact data)

No name, no email, no tracking. IPs are used transiently for rate limiting only and are never stored with orders. Full details in our Privacy Policy.

Yes. ArkonSwap fully supports XMR both as input and output. XMR swaps are processed via our Hyperliquid integration. Large XMR orders use TWAP execution to minimize market impact.

Note: XMR transactions have a higher minimum (~$25 USD) due to Monero network characteristics.

We believe you should know exactly what path your funds take. Here is the full route for an XMR swap:

Your native XMR is bridged to XMR1, its representation on the Hyperliquid DEX, where the swap executes against live orderbook liquidity. The output is then bridged out and delivered as a native asset on your destination chain. The same path runs in reverse when XMR is the output. This bridge-and-execute layer is operated by our liquidity provider; ArkonSwap never holds funds at any step.

What this means for privacy: your identity is never attached to anything, but the swap's amounts and timing exist on Hyperliquid's transparent orderbook during execution — as with any instant exchanger routing through DEX liquidity. We state this plainly so you can make an informed decision. The AML screening described above also lives at this layer, which is why it is pattern-based on incoming funds rather than identity-based.

If you send less than the required amount, the swap may fail or execute at a worse rate. If you send more than required, the excess is typically included in the swap.

If the swap cannot be completed, an automatic refund is sent to the originating address.

If your deposit arrives on a different chain than expected (e.g. you sent on Base instead of Arbitrum), the order enters a "wrong chain" status. You will be prompted on the order tracking page to submit a refund address on the chain you actually sent from. Once submitted, the refund is processed automatically.

First, check the order status page — it auto-refreshes every 60 seconds and provides granular status updates. If your order remains stuck for an unusually long time (more than 30 minutes), contact our support on Telegram with your Order ID.

Deposit addresses are valid for 1 hour. If no deposit is received within that window, the order expires and the address becomes invalid. No funds can be lost at this stage since you haven't sent anything yet. Simply create a new order to get a fresh address.